If you need help with Overlap, you can contact our team by email. We can help with account access, technical issues, profile questions, safety-related concerns, and other support requests.
Contact Support By Email
You can reach Overlap support by emailing contact@tryoverlap.app. Please send the request from the email address associated with your Overlap account, or include enough information for us to identify and verify the account if needed.
To help us resolve your issue faster, include a short description of the problem, any relevant screenshots, and the device or platform you are using when applicable.
What To Include
When contacting support, it may help to include:
- Your Overlap account email address
- A brief summary of the issue or question
- Any error messages you received
- Your device type and operating system version, if relevant
- Screenshots or steps we can use to reproduce the issue
Safety Concerns
If your message relates to user safety, harassment, impersonation, fraud, or other harmful behavior, please include as much detail as possible so we can review it appropriately.
You can also report profiles directly in the app both while viewing a profile and while messaging someone.
If you believe there is an immediate risk of harm or an emergency, contact local emergency services right away.
General support requests can be sent to contact@tryoverlap.app.