Support

Safety Concerns

If your message relates to user safety, harassment, impersonation, fraud, or other harmful behavior, please include as much detail as possible so we can review it appropriately.

You can also report profiles directly in the app both while viewing a profile and while messaging someone.

If you believe there is an immediate risk of harm or an emergency, contact local emergency services right away.

Child Safety

Overlap is intended only for adults ages 18 and older.

We have zero tolerance for child sexual abuse and exploitation. Content that depicts, promotes, facilitates, or attempts to exploit minors in any way is prohibited. This includes child sexual abuse material (CSAM), grooming, trafficking, solicitation, or any other form of sexual exploitation involving minors.

Accounts found to engage in such activity will be removed and may be reported to the appropriate authorities when required by law.

If you encounter content or behavior that may involve the exploitation of a minor, please report the profile through the app or contact us at contact@tryoverlap.app.

Delete Your Account In The App

Account deletion cannot be undone. Deleting your profile permanently deletes your personal information, photos, matches, and account data from Overlap, except for limited information we may need to retain as described below.

To request account deletion in Overlap:

1. Open the Overlap app and sign in to the account you want deleted.
2. Click the Profile tab.
3. Click in the top right.
4. Select "delete profile."
5. Select "delete" in the confirmation prompt.

Request Deletion By Email

You can also request deletion by email. Please include the phone number associated with your Overlap account so we can locate your account and verify the request if needed.

We may ask for additional information if needed to confirm that you are authorized to delete the account.

Email Overlap Support

Data We Delete

When your account deletion request is completed, we permanently delete or de-identify personal information associated with your Overlap account, including profile information, photos, preferences, app activity associated with your account, and other account data that is no longer needed to provide the service.

Data We May Keep

We may retain limited information when necessary for legal, safety, security, compliance, fraud prevention, dispute resolution, payment recordkeeping, or other legitimate business purposes. For example, we may retain records related to reports, enforcement decisions, transactions, support requests, or legal obligations.

Retained information is kept only for as long as reasonably necessary for these purposes, unless a longer retention period is required or permitted by law.

Timing

We aim to process verified deletion requests within a reasonable period after receiving them. Some data may remain in backups or logs for a limited time before it is overwritten or deleted through our normal retention processes.